Date: Wednesday, 21 June
Time: 14:00 [BST]
Duration: 45 min
Speakers: Andrew Langford, Sandwell Council
Join Senior Lead Officer, Digital Transformation, Andrew Langford from Sandwell Metropolitan Borough Council to learn how their council have established a platform and transformed the customer experience using Granicus’ govService solution.
Discover how they managed to achieve 78% channel shift to self-service and process over 2.3 million customer transactions digitally in 2022 firsthand, and join a question-and answer session at the end of the webinar. Sandwell is also providing all their account holders an option to sign up for govDelivery communications through the customer account, which has seen a huge surge of email signups for the council.
- How Sandwell Council used data and insights to deliver successful channel shift
- Growing the platform through customer profiling and data insights
- Using MyAccounts to reduce the direct contact from customers