govDelivery

From Customer Portals to Customer Experiences at Sandwell Council

Speakers: Andrew Langford, Sandwell Council

Join Senior Lead Officer of Digital Transformation, Andrew Langford from Sandwell Metropolitan Borough Council to learn how their council has established a platform and transformed the customer experience using Granicus’ digital forms and services solution.

Discover, firsthand, how they council managed to achieve a 78% channel shift to self-service and process over 2.3 million customer transactions digitally in 2022. Sandwell is also providing all their account holders an option to sign up to receive email communications.

Key takeaways:

  • How Sandwell Council used data and insights to deliver a successful channel shift
  • Growing the platform through customer profiling and data insights
  • Using MyAccounts to reduce the direct contact from customers

Related Resources

On-Demand Webinar

Applying human-centred design principles at Mid Devon

Read More
On-Demand Webinar

Build relationships with your community and make equitable decisions

Read More
On-Demand Webinar

How City of Doncaster Council uses segmentation to deliver geo-targeted updates

Read More
On-Demand Webinar

From Customer Portals to Customer Experiences at Sandwell Council

Read More
Event

Inside Housing Communications Conference

Read More
Guide

The Rise of the Engagement Ecosystem

Read More
On-Demand Webinar

Digital Communications Virtual Summit

Read More
Podcast

The UK Consult | Episode 43: Strategy + Technology = Success with GXG

Read More
Guide

2022 Granicus Benchmark Report for Public Sector Communications

Read More
Guide

2022 Granicus Benchmark Report for Public Sector Engagement

Read More
On-Demand Webinar

Improving customer experiences in North Yorkshire Council with Government Digital Service (GDS) Design Principles

Read More
Event

More than a Fling: How to Build Long-Lasting Relationships with Residents

Read More
Podcast

The UK Consult | Episode 41: What is success?

Read More
Event

The Local Government Technology Conference & Exhibition

Read More
Event

Local Gov Partnership Network

Read More
Event

LocalGovCamp – London & SE

Read More