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Over 400 public sector organisations in the UK & Ireland work with Granicus to connect with and serve their citizens. Our govService solution simplifies customer interactions and automates service requests whilst govDelivery helps governments connect and engage with their audiences and increases their subscriber base.

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Granicus connects governments with the people they serve by providing the first and only citizen engagement platform for the public sector. Nearly 400 public sector organisations and nearly 20 million citizen subscribers power an unmatched Subscriber Network that turns missions into quantifiable results. With comprehensive cloud-based solutions for communications and digital services, Granicus empowers stronger relationships between government and citizens.

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Granicus provides the first and only unified Civic Engagement Platform for all government structures. Set up a guided tour and experience how our solutions will work for your organisation.

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Technology Built for Government

Granicus solutions are purpose-built for the public sector. Our platform provides the infrastructure, scale, reliability and security relied on by thousands of government agencies and public organisations worldwide to empower service leaders to accelerate service transformation and modernise digital services to the cloud – all at lower operating costs.

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Start your journey to digital modernisation

Granicus fosters the world’s largest community of digital government innovators. Our govService solution simplifies customer interactions and automates service requests. govDelivery helps public sector organisations engage with their audiences and increase subscribers. EngagementHQ is our digital engagement platform managing everything from public consultation to collaboration.

The UK Consult | Episode 44 Build a home for your citizens featuring Mark Hynes

Granicus · The UK Consult: Episode 44: with Mark Hynes, Granicus CEO

Welcome to the UK Consult, our occasional ramble through all things to do with community engagement, customer experience, and digital service design!

In this very special episode, we are delighted to be joined by the one and only Mark Hynes, Chief Executive Officer at Granicus, alongside our marvellous hosts, Karen Steel, Customer Success Manager, and Jonathan Bradley, Granicus Experience Group (GXG) UK Business and Practice Lead.

Throughout this conversation we dive deep into Granicus’ mission of creating better experiences and outcomes for our customers and their communities, using modern technologies for social good, and WHY we are striving for this.

In this episode, we hear Mark Hynes’ passion for helping our customers use our technology to create better lives for their customers, communities, and society at large. We cover a lot of ground, so grab a coffee and a cake and tune into this visionary episode.

  • The who, how, and why: Who do we serve? How do we do it? And, why?
  • Doing things the right side up… it doesn’t always start with tech.
  • Getting what you need from your government and feeling heard.
  • Granicus’ evolution from SaaS to strategic partner.
  • Assembling the best public sector practitioners in the world at Granicus.
  • Making the most out of your existing solutions by getting to know your community. (Don’t forget the data!)
  • Where do we go from here?
  • Data privacy and keeping control with the customer.
  • Granicus’ listen, learn, and collaborate approach to AI.
  • Why the UK is smashing digital maturity and leading the way… 10 years ahead we heard!
  • And finally, Mark’s go to experiences in the UK… did he say curry? (Yes, he did).

Please leave feedback and share. If you’d like to join us on The UK Consult, then please get in touch — we love special guests.

Duration: 30 min