Empowering modern public services

Over 400 public sector organisations in the UK & Ireland work with Granicus to connect with and serve their citizens. Our govService solution simplifies customer interactions and automates service requests whilst govDelivery helps governments connect and engage with their audiences and increases their subscriber base.

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Versatile Solutions for Governments

Granicus solutions are purpose-built for government agencies of all sizes.

Technology Built for Government

Granicus connects governments with the people they serve by providing the first and only citizen engagement platform for the public sector. Nearly 400 public sector organisations and nearly 20 million citizen subscribers power an unmatched Subscriber Network that turns missions into quantifiable results. With comprehensive cloud-based solutions for communications and digital services, Granicus empowers stronger relationships between government and citizens.

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Granicus provides the first and only unified Civic Engagement Platform for all government structures. Set up a guided tour and experience how our solutions will work for your organisation.

Granicus Digital Public Sector Awards

Finalists announced! See the 2023 Granicus Public Sector Awards finalists now.

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Get more from the Granicus solutions with the Learning Center. Explore best-practice articles, attend virtual events and find success stories and inspiration for your next project.

Technology Built for Government

Granicus solutions are purpose-built for the public sector. Our platform provides the infrastructure, scale, reliability and security relied on by thousands of government agencies and public organisations worldwide to empower service leaders to accelerate service transformation and modernise digital services to the cloud – all at lower operating costs.

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Start your journey to digital modernisation

Granicus fosters the world’s largest community of digital government innovators. Our govService solution simplifies customer interactions and automates service requests. govDelivery helps public sector organisations engage with their audiences and increase subscribers. EngagementHQ is our digital engagement platform managing everything from public consultation to collaboration.

Granicus Cookie Policy

Cookie Statement

Updated September 2022

Introduction

This Cookie Statement explains how we (“Granicus”, “we”, “us”, and “our”) use cookies and other technologies in our communications services, including through our websites that link to this statement, such as granicus.com, granicus.uk, granicus.com.au. Please read this cookie policy carefully as it contains important information on who we are and how we use cookies on our website. This policy should be read together with our Privacy Policy which sets out how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities if you have a complaint.

In some cases, we may use cookies and other tracking technologies described in this statement to collect personal information. For more information about how we collect and process your personal data, please refer to our Privacy Policy.

What Are Cookies and Why Do We Use Them?

Cookies are small data files that are placed on your device the first time you visit a website. Cookies serve a variety of functions, and we use them to make our websites and/or services work (or to work more efficiently). Cookies help us to do the following:

  • Remember your username and preferences.
  • Keep track of who is visiting our website.
  • Respond quickly to technical problems.
  • Analyse how well our website is performing.

Most cookies won’t collect information that identifies you, and will instead collect more general information such as how you arrive at and use our websites, or your general location.

However, certain cookies may contain personal information, such as information which may in and of itself personally identify you. We may also link these cookies to personal information that you provide. For example, our session cookie, which allows a user to login and load a new page without re-authenticating.

Consent to use cookies and changing settings

We will ask for your consent to place cookies or other similar technologies on your device, except where they are essential for us to provide you with a service that you have requested (eg to keep you logged in as you navigate through support pages).

You can withdraw any consent to the use of cookies or manage any other cookie preferences by clicking the Cookie Settings at the bottom of each page of this website. You can then change your consent or select “More Information” and adjust the slider to edit your level of consent. It may be necessary to refresh the page for the updated settings to take effect.

Information About Third-Party Cookies

Cookies set by the website owner or service provider (in this case, Granicus) are called “first-party cookies.” Cookies set by parties other than the website owner are called “third-party cookies.” Third-party cookies enable third-party features to be provided through the service you are using. For example, allowing you to share certain pages with social networks.

These third-party cookies may therefore track your online behaviours over time and across non-affiliated websites. Third-party cookies may also deliver targeted advertisements either on our website or on other websites. We do not have control over the cookies used by these other third parties.

Cookies Served Through our Websites

The specific types of first and third-party cookies served through our websites and the purposes they perform are described in further detail in the tables below:

Required Cookies
These cookies are necessary to enable the basic features of this site to function, such as providing secure log-in or remembering how far you are through an order.

Functional Cookies
These cookies allow us to analyse your use of the site to evaluate and improve our performance. They may also be used to provide a better customer experience on this site. For example, remembering your log-in details, saving what is in your shopping cart, or providing us information about how our site is used.

Advertising Cookies
These cookies are used to show you ads that are more relevant to you. We may share this information with advertisers or use it to better understand your interests. For example, Advertising Cookies may be used to share data with advertisers so that the ads you see are more relevant to you, allow you to share certain pages with social networks, or allow you to post comments on our site.

Other Tracking Technologies

We and our third-party partners may use other related technologies, such as web beacons. These are tiny graphics files that contain a unique identifier that enable us to recognise when you visit our websites or, in the case of web beacons, open an email that we have sent to you. This allows us, for example, to monitor your traffic patterns from one page within our websites to another, to deliver or communicate with cookies, to improve site performance, and to measure the success of marketing campaigns.

How Do I Reject Cookies?

If you do not wish to receive cookies, you may set your browser to reject or alert you when a cookie is placed on your computer. Although you are not required to accept cookies when you visit our website, cookies help you and us to get the most out of our communications services, and you may therefore be unable to use all the functionality of our website if your browser rejects our cookies. The method to reject cookies varies from browser to browser; please visit your browser’s help menu for more information.

For further information on cookies generally, including how to control and manage them, visit www.allaboutcookies.org. If you have any specific questions about our use of cookies or other technologies, please contact us.

We will update this statement periodically to reflect changes to the cookies or related technologies we use.