What is Digital Government?

Digital government is the use of technology by government to facilitate internal process improvements and better citizen engagement. A modern digital government embraces technology to meet the changing needs of citizens and provide end-to-end solutions for their journeys across multiple platforms.

Why is it important?

Digital government makes it easier for citizens to interact with the government and access its services, all whilst improving internal processes that save time, money and paper. When government is digital, citizens can provide input for a city council meeting that they can’t attend—making the decision-making process of lawmakers better informed of public opinion. It means that a person can apply for benefits online, eliminating the need for them to drive to a social services office, fill out physical paperwork, wait in line, and use up valuable customer service time. It means people can access the records they need, pay the bills they owe, and find out the latest news on local development. Digital government is about making interactions with government effortless and encouraging self-service – something that saves time and money for everyone.

How does Granicus help?

Granicus provides a platform of solutions that make digital government possible. govService is the ultimate online citizen experience tool. Channel-shift community members away from tedious paper forms and long queues with a personalised, online and efficient approach. Automated front and back-office processes mean valuable time and money saved.

With our communication solutions like govDelivery, government can easily perform outreach to targeted groups of people putting the days of filling envelopes in the past. Civic engagement can be furthered with govDelivery’s integration into EngagementHQ which allows public sector organisations to facilitate, centralise and analyse consultations within communities online. This means that these discussions and forums are now accessible to a wider group of people all from their own homes.