Empowering modern public services

Over 400 public sector organisations in the UK & Ireland work with Granicus to connect with and serve their citizens. Our govService solution simplifies customer interactions and automates service requests whilst govDelivery helps governments connect and engage with their audiences and increases their subscriber base.

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Versatile Solutions for Governments

Granicus solutions are purpose-built for government agencies of all sizes.

Technology Built for Government

Granicus connects governments with the people they serve by providing the first and only citizen engagement platform for the public sector. Nearly 400 public sector organisations and nearly 20 million citizen subscribers power an unmatched Subscriber Network that turns missions into quantifiable results. With comprehensive cloud-based solutions for communications and digital services, Granicus empowers stronger relationships between government and citizens.

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Start your journey to digital modernisation

Granicus provides the first and only unified Civic Engagement Platform for all government structures. Set up a guided tour and experience how our solutions will work for your organisation.

Granicus Digital Public Sector Awards

The 2024 Granicus Digital Public Sector Awards are now open.

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Start your journey to digital modernisation

Get more from the Granicus solutions with the Learning Center. Explore best-practice articles, attend virtual events and find success stories and inspiration for your next project.

Technology Built for Government

Granicus solutions are purpose-built for the public sector. Our platform provides the infrastructure, scale, reliability and security relied on by thousands of government agencies and public organisations worldwide to empower service leaders to accelerate service transformation and modernise digital services to the cloud – all at lower operating costs.

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Start your journey to digital modernisation

Granicus fosters the world’s largest community of digital government innovators. Our govService solution simplifies customer interactions and automates service requests. govDelivery helps public sector organisations engage with their audiences and increase subscribers. EngagementHQ is our digital engagement platform managing everything from public consultation to collaboration.

Customer Success

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Granicus Customer Success

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Keep the momentum going

You’ve deployed digital services and you need to ensure the enthusiasm and momentum continues – and that your citizens continue to see the benefits. Our customer success team helps you to build on that great foundation and to really make the most of your Granicus solutions.

Two solutions, one expert

Whether you are using govService, govDelivery, or both, our success consultants understand your organisation’s need to work in a cohesive manner across all platforms.

We understand

With experience within the public sector, communications and digital transformation, the success team understands the challenges faced by local authorities – whether it’s resources, budget constraints or change management.

Expand your connections

Government works best joined up. Don’t reinvent something which has already been done. Our success team can connect you with other Granicus customers who have already deployed a project similar to yours.

Embedding best practice in your digital transformation

Granicus customer success team is on hand to provide strategic advice, best practice, creative thinking suggestions and signposting throughout your use of our platforms and beyond:

  • Leverage experience from hundreds of public sector clients in digital transformation and communications
  • Develop your own confidence in finding the answers to your questions with clear, helpful and friendly signposting to the right person, first time
  • Increase visibility of your successes at a senior level within your organisation
  • Encourage your creativity and visible benefits from the platforms

Hear From Our Customers

We are committed to providing a great customer success experience, which means getting your questions answered as quickly as possible and providing a delightful experience along the way.

Angela Doyle

Programme Delivery Manager, Aberdeen City Council

We took a structured approach to implementation and the configuration of the solution. It was a few weeks from our initial consultation to implementing the process in the departments.

Your journey with Granicus customer success

1

Learn & grow

Hear first about the latest releases to benefit you and training resources.

2

Collaborate

Share best practice across the Granicus platforms and with your public sector colleagues.

3

Evaluate

Annual account reviews to benchmark your own performance and take stock of your successes – as well as areas to improve.

4

Iterate 

Grow your quantitative and qualitative successes to deeply embed your organisation’s digital transformation.