Customer Success

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Granicus Customer Success

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Keep the momentum going

You’ve deployed digital services and you need to ensure the enthusiasm and momentum continues – and that your citizens continue to see the benefits. Our customer success team helps you to build on that great foundation and to really make the most of your Granicus solutions.

Two solutions, one expert

Whether you are using govService, govDelivery, or both, our success consultants understand your organisation’s need to work in a cohesive manner across all platforms.

We understand

With experience within the public sector, communications and digital transformation, the success team understands the challenges faced by local authorities – whether it’s resources, budget constraints or change management.

Expand your connections

Government works best joined up. Don’t reinvent something which has already been done. Our success team can connect you with other Granicus customers who have already deployed a project similar to yours.

Embedding best practice in your digital transformation

Granicus customer success team is on hand to provide strategic advice, best practice, creative thinking suggestions and signposting throughout your use of our platforms and beyond:

  • Leverage experience from hundreds of public sector clients in digital transformation and communications
  • Develop your own confidence in finding the answers to your questions with clear, helpful and friendly signposting to the right person, first time
  • Increase visibility of your successes at a senior level within your organisation
  • Encourage your creativity and visible benefits from the platforms

Hear From Our Customers

We are committed to providing a great customer success experience, which means getting your questions answered as quickly as possible and providing a delightful experience along the way.

Angela Doyle

Programme Delivery Manager, Aberdeen City Council

We took a structured approach to implementation and the configuration of the solution. It was a few weeks from our initial consultation to implementing the process in the departments.

Your journey with Granicus customer success


Learn & grow

Hear first about the latest releases to benefit you and training resources.



Share best practice across the Granicus platforms and with your public sector colleagues.



Annual account reviews to benchmark your own performance and take stock of your successes – as well as areas to improve.



Grow your quantitative and qualitative successes to deeply embed your organisation’s digital transformation.