In times of peace or turmoil, the relationship between the public sector and the communities they serve is always at the core of successful governance. Engaging audiences, sharing information, and receiving actionable feedback provide the fuel that drives public service.
During the best of times, understanding how the public sector performs in this area is important. When facing a crisis, however, engagement becomes vital to the health and welfare of the public. As the last few years have seen a public health crisis replaced with an economic one, the relationship between the public and those who serve them is critical.
The 2022 Granicus benchmark for civic engagement and community feedback shows how the public sector is building these relationships to not only weather difficult times, but aid in thriving communities that last long after the moment of crisis has passed.
Data collected from over 400 UK organisations serving more than 16 million people showcases performance in:
- Number of engagement projects created
- Communication with users
- Aware, informed and engaged users
Discover how public sector organisations are connecting and engaging with their residents and the areas where opportunities to improve exist.