govService

Webinar ‘Beat the Bottle Neck: How to Quickly Streamline Your Services’

Streamline your service, simplify processes, cut costs, and boost overall resident satisfaction.

As a government leader tasked with many residential services, your hands are full. You’re managing a variety of requests, fielding customer inquiries, processing paperwork, collaborating across departments, and much more. Amid the rush, it’s easy to forget that the systems commonly used to process services is often costly and lengthly, and can seem cumbersome to your residents.

Watch this webinar to discover how local councils can keep up with resident requests, reduce process request time by up to 80%, and cut costs by 340%.

Learn how to:

  • Reduce in-person requests by giving residents a modern service portal that helps residents make and track requests, submit documentation, and make payments through a simple self-service interface.
  • Implement real-time verification to avoid wasting time on incomplete or ineligible submissions.
  • Use a single dashboard to review, assign, track, and complete all open and outstanding services.
  • Automatically route requests and break down internal silos.
  • Bring your services online quickly with easy startup, implementation, and customisation.
  • Customise your workflows to optimise request fulfilment and teamwork.
  • Offer digital accessibility on any device, 24/7, at your residents’ convenience.

Whether you handle parking permits, refuse collection, council tax payment or benefit applications Granicus’ govService can help improve staff productivity and customer satisfaction.

Speaker:

Tamsin Cooper  – Pre-Sales Executive, Granicus

Related Resources

Guide

Communications During Crisis: A management plan for public sector

Read More
Webinar

govService Realtime Reporting: Turning Data into Insights

Read More
Podcast

The UK Consult Episode 40

Read More
Podcast

The UK Consult Episode 39

Read More
On-Demand Webinar

Improving accountability and transparency in housing via meaningful engagement

Read More
Event

2022 Granicus govCommunity Live

Read More
On-Demand Webinar

Make room for feedback: achieve higher engagement and reach underrepresented groups

Read More
Podcast

The UK Consult: Binary Choices in Public Consultation Questions

Read More
Infographic

The path to delivering modern digital public services

Read More
On-Demand Webinar

Modernising customer services at Derbyshire County Council

Read More
Whitepaper

The path to delivering modern digital public services

Read More
Whitepaper

Govtech’s New CTER Scheme

Read More
Podcast

The UK Consult: Engaging citizens in changing public services

Read More
Whitepaper

Making Deliberative Dialogue Work Online

Read More
On-Demand Webinar

Award Winner Virtual Spotlight

Read More
External Event

Local Government Strategy Forum | 24-25 May

Read More
External Event

Digital Government 2022 | 18 May

Read More
External Event

P4H Scotland 2022 | 25 April

Read More