govService

The path to delivering modern digital public services

The path to delivering modern digital public services

Dods Research in partnership with Granicus

The COVID-19 pandemic has accelerated the UK government’s shift to digital delivery of public services. From simplifying and improving existing processes to developing a number of new solutions, government departments and local authorities are increasingly investing in digital with solutions that are efficient, scalable, secure, and cost-effective.

But how adequately are government organisations delivering modern digital experiences?

In October 2021, Dods Research teamed up with Granicus to survey 70 senior decision-makers across the public sector in the UK to explore the importance of modern, digital self-service platforms among government organisations with a focus on the key priorities and challenges for digital transformation, including the impact of COVID-19 on the delivery of digital public services.

Together, we developed a free whitepaper that summarises the main research findings and presents five key recommendations that can enable government organisations to deliver digital services in more efficient and engaging ways.

Related Resources

Webinar

How Waltham Forest uses technology and messaging to rally the community

Read More
On-Demand Webinar

Digitising social care: How Wrexham’s wellbeing portal kept the human touch

Read More
Podcast

The UK Consult | Episode 44: Build a home for your citizens featuring Mark Hynes

Read More
On-Demand Webinar

Renfrewshire Council’s swift support to families through service redesign

Read More
Podcast

The UK Consult | Episode 42: A Dive into Transport

Read More
On-Demand Webinar

Applying human-centred design principles at Mid Devon

Read More
On-Demand Webinar

Build relationships with your community and make equitable decisions

Read More
On-Demand Webinar

How City of Doncaster Council uses segmentation to deliver geo-targeted updates

Read More
On-Demand Webinar

From Customer Portals to Customer Experiences at Sandwell Council

Read More
Event

Inside Housing Communications Conference

Read More
Guide

The Rise of the Engagement Ecosystem

Read More
On-Demand Webinar

Digital Communications Virtual Summit

Read More
Podcast

The UK Consult | Episode 43: Strategy + Technology = Success with GXG

Read More
Guide

2022 Granicus Benchmark Report for Public Sector Communications

Read More
Guide

2022 Granicus Benchmark Report for Public Sector Engagement

Read More
On-Demand Webinar

Improving customer experiences in North Yorkshire Council with Government Digital Service (GDS) Design Principles

Read More
Event

More than a Fling: How to Build Long-Lasting Relationships with Residents

Read More
Podcast

The UK Consult | Episode 41: What is success?

Read More