For one of their most popular services, Wrexham County Borough Council was able to:
- Reduce customer calls by 48%.
- Grow over 800 subscribers a month.
- Create 18,000 self-service accounts.
- Achieve a 93% customer satisfaction rate.
Their secret?
The council found a seamless solution to engage, educate, and inform citizens. All without burdening staff.
Find out how they did it.
Download the on-demand webinar now to discover how Wrexham is leading the way using a seamless engagement strategy for bin collection services. Discover how they’re integrating their communication solution, GovDelivery, with their customer experience platform, Firmstep, to drive citizen action and satisfaction.