govDelivery

How Wrexham County Borough Council Drives Citizen Action With Digital Tools

For one of their most popular services, Wrexham County Borough Council was able to:

  • Reduce customer calls by 48%.
  • Grow over 800 subscribers a month.
  • Create 18,000 self-service accounts.
  • Achieve a 93% customer satisfaction rate.

Their secret?

The council found a seamless solution to engage, educate, and inform citizens. All without burdening staff.

Find out how they did it.

Download the on-demand webinar now to discover how Wrexham is leading the way using a seamless engagement strategy for bin collection services. Discover how they’re integrating their communication solution, GovDelivery, with their customer experience platform, Firmstep, to drive citizen action and satisfaction.

Related Resources

Webinar

Applying human-centred design principles at Mid Devon

Read More
On-Demand Webinar

Build relationships with your community and make equitable decisions

Read More
On-Demand Webinar

How City of Doncaster Council uses segmentation to deliver geo-targeted updates

Read More
On-Demand Webinar

From Customer Portals to Customer Experiences at Sandwell Council

Read More
Event

Inside Housing Communications Conference

Read More
Guide

The Rise of the Engagement Ecosystem

Read More
On-Demand Webinar

Digital Communications Virtual Summit

Read More
Podcast

The UK Consult | Episode 42: Transport for London

Read More
Guide

2022 Granicus Benchmark Report for Public Sector Communications

Read More
Guide

2022 Granicus Benchmark Report for Public Sector Engagement

Read More
On-Demand Webinar

Improving customer experiences in North Yorkshire Council with Government Digital Service (GDS) Design Principles

Read More
Event

More than a Fling: How to Build Long-Lasting Relationships with Residents

Read More
Podcast

The UK Consult | Episode 41: What is success?

Read More
Event

The Local Government Technology Conference & Exhibition

Read More
Event

Local Gov Partnership Network

Read More
Event

LocalGovCamp – London & SE

Read More