Watch this on demand webinar to learn how leaders from all departments can help guide internal changes and behaviours to deliver digital transformation which helps make their organisations more efficient internally and to deliver a better service to their customers.
Key Learnings:
• How the way you make decisions about what to move online can affect organisational buy-in
• The benefits of a top-down approach to digital transformation
• How to address some of the key challenges to digital transformation within your organisation
• Why so many ‘channel shift’ projects fail from a leadership perspective
Speaker:
Karen Steel
Head of Customer Success
Karen Steel joined Granicus as customer success manager for the UK in March 2020. Karen has a huge passion for communicating via the written word and enabling technology to transform the provision of public sector services. Karen was digital manager at Stoke-on-Trent City Council for over 8 years, where she was a govDelivery superuser. Prior to this, Karen worked as a local newspaper reporter and editor. She has a wealth of experience of digital transformation and works in partnership with Granicus clients to ensure they are successful.