Establishing trust between public sector organisations and the communities they support is crucial for effective public service. When communities feel connected to their governments during calm periods, they are more likely to rely on them during crises.
As governments navigate change to deliver routine public services, it is essential to engage communities, share information, and gather actionable feedback from their communities. These steps build deeper relationships with the people you serve, no matter the circumstances.
The 2023 Granicus benchmark for civic engagement and community feedback demonstrates how the public sector is building and fostering these vital relationships.
Analyzing data from over 450 UK organizations and more than 16 million individuals, the report highlights key performance indicators such as:
- The number of engagement projects created
- Leading topics of engagement
- Levels of awareness, information, and engagement among users
Download the report to discover how public sector organizations are enhancing their interaction with residents and identify opportunities for improvement.