Stevenage is a borough in Hertfordshire, England about 30 miles north of London. Located between Letchworth Garden City to the north and Welwyn Garden City to the south, Stevenage has a population of about 86,000 people. The council provided some basic online services for customers, but the system’s simple forms did not allow for request tracking. In 2020, the Stevenage Borough Council set out to make substantial changes to their online customer interface using Granicus’ digital forms and services technology. As a result of this successful overhaul, Stevenage Borough Council is the recipient of the 2022 Granicus Digital Public Sector award for Operational Efficiency.
- 29% of customer requests handled online
- Increased pageviews
- More engaging website
- Expanded number of online services