The integrations provided in Blaby’s new Missed Collections process resulted in savings across a variety of areas, including crew time, fuel (and, therefore, vehicle emissions), vehicle use, and Customer Service and Back-office Refuse and Recycling team time, just to name a few.
For customers, as well, the impact of the changes were felt almost immediately. In the first four and a half months from the launch of the form, 51% of the 832 customers who reported a missed collection resulted in the crew having to return to the property. Scaling those numbers up to a full year suggests that the council would not need to return in around 1,100 cases where a customer tried to report a missed collection.
The Refuse and Recycling team estimate that each time the crew did not have to return unnecessarily, they saved between £29 and £43 depending on factors like the distance travelled, traffic conditions etc.
Overall, that suggests savings somewhere between £30,000 and £50,000 for the crews alone, not including all the saved time for Customer Services and the back-office Refuse and Recycling team.
Prior to these improvements, not every submitted Missed Collection form would have resulted in a crew having to return to the property, but at the very least each unnecessary report would have generated work for someone to review it.
The Refuse and Recycling team estimate that each missed collection revisit would be on average about 10 miles. The bin lorries emit about 3.38kg CO2-equivalent per mile.
Over a year, Blaby District Council therefore estimate that they have saved approximately 36.5 tonnes CO2- equivalent emissions by avoiding those 1,100 revisits.
Blaby District Council are currently working on a new version of their Bulky Item Collection process which will bring similar advantages. The existing process uses printed reports of collections each day, but the new version will create bookings directly in Whitespace so the crew will be able to use the same in-cab technology for bulky item collections.
Their work has already been recognised by a neighbouring council, who have approached for advice about the advantages of an in-cab system. Blaby demonstrated to them both the technology and potential savings when maximising the use of intelligent online forms.
They are also communicating the good news internally to other departments and senior leadership in the hope that they can generate similar success stories with other teams.