We have a new look! Your branding questions answered
We are excited to showcase a new brand at Granicus that reflects our new combined company with our partners at GovDelivery. As one Granicus, we look forward to continue providing industry-leading solutions to help your organisation turn its missions into quantifiable realities.
To help answer any questions you have about this transition, here is an FAQ:
Will anything change from a product standpoint?
While there will be some cosmetic changes to the products you use every day in terms of updated colours and logos, products will continue to function in the same way. Our teams will continue to improve products including feature enhancements regularly, as they do today. Over time, enhanced compatibility between legacy products will be part of the normal product improvement and release schedule.
Will my client success consultant (CSC) change?
There are no immediate plans to change client success consultant alignment. As always, territories can and do change to ensure you are getting the hands-on attention required to ensure that the tools are meeting your needs, helping you drive outcomes and improve the citizen experience. Any future changes will be communicated directly to those impacted.
Does this brand update mean my CSC’s email will change?
On 24 February, all govdelivery.com email addresses will change to granicus.com addresses. But don’t worry, if you forget, emails to govdelivery.com addresses will be appropriately forwarded for the foreseeable future.
Where should I go for technical support?
Is the GovDelivery Communications Cloud changing its name?
While as a larger company we will operate entirely as Granicus, we know the GovDelivery name and brand is important to you and to maintaining clarity for all users. Therefore, the Communications Cloud will retain the GovDelivery name. It will continue to be easy to find information on the Communications Cloud and other communications products, as part of the GovDelivery Communications Suite. You can still access your organisation’s Communications Cloud account from admin.govdelivery.com or via the “Login” page at granicus.com.
Are the legacy GovDelivery solutions still FedRAMP certified (relevant to US government only)?
Yes! Granicus continues to maintain the rigorous FedRAMP security standards for GovDelivery Communications Cloud products and features. We continue to be committed to the highest security standards across all product suites.
What other solutions does Granicus now offer?
Granicus now offers three suites of products, the GovDelivery Communications Suite, Meeting and Agenda Suite, and Digital Services Suite. All of these products are currently deployed and your organisation may be using any number of solutions.
- GovDelivery Communications Suite packages industry-leading communications tools that allow government organisations to engage citizens in a multi-channel and targeted way. For more information, download the GovDelivery Communications Suite overview.
- Granicus’ Digital Services offerings bring government closer to meeting the ever-increasing citizen expectation that their interactions with government take place in a digital manner. For more information, download the Granicus Digital Services overview.
- The Granicus Meeting and Agenda Suite allows government employees to streamline workflows, promote cross-departmental efficiency and collaboration, and establish meaningful connections with citizens – online, over social networks, and on mobile devices. For more information, download the Granicus Meeting and Agenda Suite overview.
Where can I go if I would like to set up a meeting to discuss how Granicus solutions could work for my organisation?
We would love to speak to you! Please email us at firstname.lastname@example.org to set up a meeting.
It is an honour to provide technology for you, the people who are changing our world. For additional questions or information, please contact us. We can be reached at email@example.com or on Twitter @GranicusUK and @GranicusCo.