The event that helps you strengthen connections with the people you serve


Nearly 300 people working in public sector communications and digital transformation met in London on 20 September for the ninth annual Granicus Digital Engagement Summit. A further 450 viewers tuned in to watch the livestream. From crisis communications management to storytelling best practices; bravery on social media to outcome-focused email marketing, the packed agenda left attendees feeling inspired and equipped with new ideas and case study examples to help strengthen connections between public services and the people they serve.

Missed the event or want to watch it all over again? Check out the photos, recap blog, presentation recordings and slides below.

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“This was such a fantastic event, I feel so inspired! Afterwards I took the storytelling best practices back to my team and opened up a conversation with senior leaders about the mental health among our comms community.”
– Emma Harding, Senior Communications Specialist, Environment Agency

Sessions

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Welcoming Remarks

Mark Hynes, Granicus

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The future of local government

Cllr Peter Fleming, Sevenoaks Council

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Creating active citizenship using digital communications: tips for making the most of your online communities

Neil Jones and Gareth Phillips, Torfaen County Borough Council

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Be brave for change

Melissa Thermidor, NHS Blood and Transplant

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Service design in an "always-on" society - how to improve connections with customers

Laurel Anderson, Granicus

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Connecting strategy and behaviour: empowering employee storytellers

Will Hill, Stronger Stories Studio

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Comms to alleviate customer service pinch points

Guy Evans and Laura Hendry, Birmingham City Councils

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Email marketing to influence outcome

Albert Freeman, Bradford City Council

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2018 Digital Strategy Awards

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Declining traditional media, but you’ve still got mail...

Emma Wild and Ian Dipple, Wychavon and Malvern Hills District Councils

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Crisis comms - managing Manchester’s darkest hour

This recording is not available

Connie Osborne, Greater Manchester Police

 

All that we go through – looking after the mental health of comms professionals

Leanne Ehren, East of England Ambulance Trust

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This is who we are – putting staff at the heart of your brand

Sally Northeast, Dorset Healthcare University NHS Foundation Trust

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Eleanor Heather

Insights from Behavioural Science: what we can learn from applied psychology

Eleanor Heather, Ogilvy Consulting

This session was not filmed

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The campaign to mark the NHS’s 70th birthday – people, partnerships, tea and cake

Antony Tiernan, NHS England

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Photos


Check out the event on Twitter

650 tweets, 170 contributors, 11.5k followers, 300 retweets, 1.8m impacts.

Take a look at the photos, comments and questions from the event at #GranicusSummitUK

#GranicusSummitUK

View the live illustrations from this event

We commissioned Drawnalism to create a visual commentary of the event.

Explore these amazing artworks to help understand the key learning from each session. (Tip: Zoom in and out to study the complete artworks)

Resources

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Closing remarks

2018 Granicus Digital Strategy Awards

2018 award winners
2018 award winners

As a dedicated public sector communicator, you have to think smart, work hard, and create digital campaigns that capture public attention, embed understanding, and inspire action. And for that, we think you deserve recognition.

At this event we awarded five winning entries. Congratulations to the 2018 Digital Strategy Award winners for their effective and innovative use of digital tools to support outcome-focused public programmes and services.

Location

  • This event took place on 20 September 2018 at RIBA Venues, London
  • info@granicus.com