govDelivery and govService

Year in Review – From Resilience to Reimagination – 2020 Emerging Stronger

Wednesday 16th December.  3pm

The accelerated adoption of digital as an integrated platform provided a comprehensive digital toolkit which seamlessly and securely pulled together effective communications, speedy service design, collaborative working, and great data capture that underpinned some of the best public service responses to COVID-19.

As we move forward into recovery the future is uncertain, funding and long-term financial sustainability remains a serious challenge for public services. There is an urgency to continue to invest in digital to reimagine public services which will be able to meet future challenges.

In defining the new normal there is a unique opportunity to use the learning from the past year and emerge stronger – able to address the ‘never normal’ and embed resilience, agility, responsiveness and collaboration into the DNA of public services.
This webinar will focus on illustrating the move towards creating forward thinking, human centered and digital first organisations. Able to manage high velocity disruptions, quickly create innovative and highly scalable service solutions, and tailor and target communications to addressing current and future needs of our diverse communities.

Speakers

Hilary Jones

Hilary Jones – Customer Ambassador, Granicus
Hilary Jones has had a long career in public services having worked at local, regional, and central government levels with a focus on delivering quality public services. She has successfully developed and delivered major transformation programs in response to government austerity measures and the need for modernization and reform at an executive level. She is currently a Customer Ambassador for Granicus, where she can help many government agencies at once with their digital transformations.

Ian Roberts

Ian Roberts – Managing Director UK, Granicus
Ian joined Granicus in September 2019 to lead our combined UK business following the acquisition of Firmstep and has a track record of success in growth oriented technology businesses. Prior to Granicus, Ian has acquired over 25 years of experience in sales, operations and commercial management through senior leadership roles at leading technology companies including ebay, Computacenter, IBM & Dell.

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